Do you offer returns or exchanges?

Yes and No. We do not accept returns on personalized items. Once personalized, the item cannot be exchanged or returned.

Non-personalized items can be returned within 14 days of delivery. Items must be unused, in original condition and packaging.
To start a return, please contact me with your order number and the reason for return.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping service for returns.

My item arrived damaged. What should I do?

Oh no! If your item arrives damaged, please contact us within the first day of receiving it with photos of the damage. We'll sort it out quickly — either a replacement or a refund.

Where do you ship from?

Orders either ship from Europe or the United States, depending on your location and product availability. This helps reduce shipping time and environmental impact.

How long does shipping take?

Shipping can be fairly quick — typically between 4 to 7 days — but in some cases, it may take up to 21 days.

How much does shipping cost?
At the moment, shipping costs are 5.99 for every item 2.99 dollar will be added this is because the delivery service based their courier costs on the weight of the parcel! However, costs may change overnight, as tariffs and market conditions fluctuate.

Can I track my order?
Yes! Once your order is shipped, you'll receive a confirmation email with a tracking link so you can follow your package every step of the way.

What types of products can I personalize?

Personalizing your products is offered on a variety of items including, mugs and water bottles. Look at the description to see if it mentions “Personalize” on the product page.

Is there an additional cost for personalization?

At the moment, personalizing your product is free! In the near future it will require an additional fee, which will be clearly displayed in the description of the selected item.

Where can I add my initials?

If you add the product to your cart a text field will pop up. Here it says you can enter your initials (water bottle / lunch bag) or name (mug).

Can I see a preview of my personalized item before I order?

No and Yes! There is no preview after you’ve added your initials. However, you can see what it will look like in the image shown on the website!

There is no pop-up to personalize my item what can I do?

When you order for example 10 mugs and you want all of them to be personalized with different names you need to add each mug one by one. Otherwise, no text field will pop up!

Can I make changes to my personalization after placing an order, because I made a typo?

Production starts quickly to ensure fast delivery, so changes can only be made if the item has not yet been sent to production. To verify contact me immediately. I recommend double-checking all inputs before confirming your order. Unfortunately, no refunds or replacements are possible for errors made after the item has gone to production.

What is The Celiac Cause?

It is a platform to raise awareness for invisible diseases as in celiac disease. There are a lot of people out there who are still struggling with their physical and mental health because they haven’t been properly diagnosed yet. It’s estimated that we’ve just discovered the tip of the iceberg, and a lot of people still need to get the correct diagnosis. To me it is important to find them because I personally know how important it is to fully be able to start living again.

How can I help?

Start up a conversation with a stranger, a co-worker, family member or a loved one about a cause you believe in. Here we stand up for The Celiac Cause. To help you can share your insights about this disease and buy some merchandise to show you stand up for this cause!

What does commitment mean between us?

It means that we as a company take care to ensure that the products and services we offer meet the standards of quality. But, we cannot be held responsible for indirect, incidental, or consequential damages. Since we are a small company our liability is limited to the purchase price of the product.

You must be committed to take care of the product as instructed

Product Disclaimer
“Because all items are printed on demand, slight variations in color, placement, and print sharpness may occur. These are not defects.”

No Warranty / As-Is
“Our products are sold as is without any express or implied warranty, including fitness for any particular purpose.”

Limitation of Liability
“In no event shall The Celiac Cause or any line of product be liable for any injury, loss, or damage arising from use of this product, including but not limited to direct, indirect, incidental, or consequential damages.”

Assumption of Risk
“Buyer assumes all risk of injury or damage resulting from use, including dropping, misuse, or failure to secure lids.”

Indemnification
“You agree to indemnify and hold harmless from any claims arising from your use or misuse.”

Care Instructions
“Firmly secure lid before use. Handwash only; avoid impact drops or misuse.”

By using our website or purchasing from us, you acknowledge and agree to these terms.